We want you to love your bag! If it’s not quite right, you can request a return or exchange within 30 days of delivery. To qualify, your item must be unused and in the same condition you received it.
Getting started is easy! Just email contact@amerii.com, and we’ll guide you through the process. Once we provide the return address, please send your item back within 7 business days using a trackable shipping method.
Customers are responsible for return shipping costs, but if we made a mistake - like sending the wrong item or a defective one - we’ll make it right at no cost to you. We’ll cover the shipping and send you a free replacement.
We take pride in our craftsmanship, but if something isn’t perfect, we’ve got you covered. If you receive a defective or damaged item, email us within 30 days of delivery with a photo and description of the issue. Depending on the situation, we’ll send you a replacement or issue a full refund - no hassle, no extra cost.
Once we receive and inspect your return, we’ll send you an email update. If the item meets our return conditions, we’ll issue a full refund to your original payment method. Please allow up to 5-10 business days for processing.
Items that are not in their original condition or missing parts (not due to our error) may only be eligible for a partial refund.
Amerii gift cards are non-refundable.
Return shipping costs are non-refundable unless the item is defective or we made an error with your order.
We highly recommend using a trackable shipping service to ensure your return reaches us safely.
